Tips on How to Get InfoPass with Current USCIS Call System

February 5, 2020 § Leave a comment

With the Infopass online appointment system closed, this article gives you some tips on how to navigate the current USCIS Infopass scheduling system.

Not too long ago, if you needed to talk to an USCIS officer, Infopass through the online appointment system would have been one of the fastest ways to get your problem solved. However, if you searched Infopass nowadays, you would find that the website is no longer available. With the online appointment system closed, you could still theoretically make Infopass appointment by calling the USCIS hotline and follow this step-by-step guideline (subject to USCIS’s frequent changes):

  1. Call USCIS hotline 800-375-5283.
  2. Press 1 for English or 2 for Spanish.
  3. Press 2 for other information.
  4. Press 1 for Infopass information.
  5. Press 1 for Infopass appointment.
  6. Press 1 for Information for appointment in local office
  7. You will be in line to talk to a USCIS live agent. You may type in your actual case number at this time. If you don’t have a case number, press #.

The agent will likely take your request and information and let an actual USCIS officer call you back at a later time. The officer will determine whether your situation is eligible for Infopass and schedule the actual appointment for you based on your eligibility. The wait time for the officer to call back is uncertain and the eligibility criteria for successfully scheduling an Infopass appointment is unclear. With these added requirements to access Infopass, compared to the relative ease of scheduling an online appointment in the past, the current Infopass scheduling system can be challenging. However, this option technically still exists and may be worth a try depending on your specific situation. Good luck in getting your Infopass appointment and please share with us how you did it.

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